Privacy Policy
We will never sell your name or mailing
address. Our policy is when you order from us all information is kept
confidential.
Guarantee
We guarantee our workmanship and
quality of materials. Leather naturally has imperfections resulting from
injury to the animal or conditions of nature. In such cases, we will avoid
using these pieces or use the particular scar (such as brand marks) to
enhance the character of the product. In all events, our policy is to give
you a finished piece of which you can be proud. Since leather does not
always dye uniformly, and hides can differ in their ability to absorb dye,
some colors may not be exactly as shown on the website.
Price/Product Information
We make every attempt to avoid errors in
pricing and product information. If a mistake does occur, we reserve the
right to correct it and we apologize for any inconvenience it may cause.
Contacting Us
Our hours are as follows,
please call and leave a message if we are not available at
(520) 826-1272
or our toll free number 1-866-813-9655 and
the best time to call you back within our operating hours or
email us and we will get back
to you ASAP!
Hours:
Tuesday thru Saturday
10:00 AM - 6:00 PM (MST)
Sunday and Monday
Closed
Overseas Ordering and Shipping
We do accept orders and ship products
worldwide. However, due to the additional costs involved in doing this
you will need to contact us preferably by
email or by telephone and we
will be able to get back to you with the exact cost that your particular
product will cost to ship to you. The majority of our overseas
customers use PayPal as a preferred payment method.
Ordering and Payment Policies
Since David LaFlair custom makes every product that is offered on
the site he would like to extend the invitation to talk to him
personally about what you would like to order. Customer
satisfaction along with the quality of his product is his #1
priority!
Call
1-866-813-9655
and place your order direct.
If he's not available leave a message and he'll get back to you
ASAP!
You can also place your order
via our shopping cart by choosing
the options you want on the product page and then click on the order button.
From here you will be able to say whether you wish to continue shopping or
check out. Please refer to our
Fitting Guide
when providing measurements for your request. Some of our items do not
have pricing and/or ordering buttons (chaps, chinks and saddles) as these
products have very specific ordering information and since we make
everything to fit you specifically you must either email us with a phone
number and time within our business hours for us to call you back or
call us toll-free at
1-866-813-9655 during our above posted business hours.
When checking out you have the options of
paying via credit card, online check, money order or regular check. If
you choose to mail your check to us click on that option, print out the
invoice and mail it to us with payment. Your order will be checked,
and a copy returned to you for your verification so that there will not be
any errors in the order information or measurements.
If you wish to pay via credit card you
have two options. PayPal or
Secure Credit
Card processor. With
our standard processing we accept Visa and MasterCard. If you choose PayPal we can accept an online check and any/all of the charge cards that
they process. Please note that our credit card processor DOES NOT keep
any of your credit information on file for future use as PayPal does.
Checking out with our shopping cart is quite simple and your information is
not saved for any mailing lists. You do not have to register, etc., to
use our cart just give the standard billing and shipping information.
You may also call and give us your credit card information and we will
process it if you do not feel comfortable doing this over the internet.
Should you have any questions
about the merchandise, please don't hesitate to call or
email us. Our goal is to provide you
with personal service so that you are happy with your purchase.
We will accept personal checks
or Money Orders, made payable to Cochise Leather Company. Arizona
residents: add 6.5% state sales tax to your order. Please include your
driver's license number and the state in which it was issued, or a major
credit card number. All checks will be verified before work on the order
begins. No C.O.D. orders will be accepted.
A 50% deposit is due on all orders, with
the balance of payment to be made upon shipment. We will call or e-mail you
to advise you when your order is ready to be sent
All merchandise is custom made -
please allow 5-6 weeks for
delivery. All Merchandise may be shipped via UPS ground service or the US
Postal service. You may refer to the shipping chart to determine your
shipping charges. You will need to call us for the freight charges on items
which are to be delivered outside of the 48 contiguous states, or to foreign
addresses. DAMAGES MUST BE REPORTED TO UPS WITHIN 72 HOURS. Please save
all packing material for inspection.
Returns
Please select your measurements and
options with
extreme care as our custom made leather products are made
specifically for you and there are NO RETURNS OR REFUNDS. If you place an order and discover you made a
mistake contact us IMMEDIATELY and if we haven't started making your order we will be able to make the correction.
Each and every one of our items are custom made at the time you order it.
